Rick Grant, Author at USHERPA

Usherpa Makes List of Top Tech Firms…Again!

For the fourth time, Usherpa and its Customer Relationship Engagement Platform (REP) platform have been listed in HousingWire’s prestigious Top 100 list of the mortgage industry’s leading technology firms.

By Rick Grant February 7, 2025

In relationship engagement platform - 3 min read

What it Means to be Called an Innovator

We were pleasantly surprised when our Customer Relationship Engagement Platform (REP) won the 2025 Innovation Award from the PROGRESS in Lending Association.

By Rick Grant February 6, 2025

In Authentic Intelligence - 3 min read

Why Usherpa’s Co-Founder Wrote a Book

Now that we’re living in the age of self-publishing, we’re seeing more business leaders writing books. Most of these are not very useful, serving only as memoirs or self-congratulatory musings. A few new books act as business lead generators, but only if they offer real thought leadership. Dan’s new book…

By Rick Grant January 16, 2025

In Authentic Intelligence - 4 min read

Why Companies Are So Bad at Choosing a CRM

It doesn’t matter whether the industry is in an upswing or the doldrums, executives are going to be busy. There are many decisions that must be made in both good times and bad. The most successful executives in the industry have become very good at making decisions, many of them…

By Rick Grant December 18, 2024

In Authentic Intelligence - 3 min read

Building Technology that Works

The failure rate of technology projects, particularly in the realm of CRM, is staggeringly high, with some studies suggesting that up to 90% of CRM implementations fail to deliver the expected results.

By Rick Grant November 13, 2024

In Authentic Intelligence - 3 min read

Defining Authentic Intelligence

Authentic Intelligence is the fusion of technical expertise and real-world, experience-driven insights that enables organizations to build technology that truly works and delivers measurable results.

By Rick Grant October 16, 2024

In Authentic Intelligence - 3 min read

Beating the Pareto Principle

It's true that 80% of a company's sales come from just 20% of its salespeople. But you can beat the Pareto Principle with the right software.

By Rick Grant September 18, 2024