Posts by Chris Harrington

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In my recent blog posts, I’ve been writing about how simple loan status updates have evolved into powerful marketing tools that lenders are using to increase borrower satisfaction and to keep borrowers in the pipeline until they close to increase pull-through. In my last post, I wrote about how the...

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Lenders who provide more (and more accurate) information to borrowers during the loan origination process achieve higher levels of borrower satisfaction, which leads directly to more repeat and referral business. But only if the borrower stays with the lender until the loan closes. That only happ...

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Coming from an industry where customer satisfaction is critical has prepared her well. DENVER, November 09, 2021 -- Usherpa, the real estate and mortgage industry’s original enterprise CRM technology, announced today that the company has hired Laura Reuther, BAS, MS, away from the Dental Services i...

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Consumers need to know what’s going on with their mortgage loan or they will abandon the lender and go with someone else. For each loan they take out, borrowers are completing loan applications with a number of lenders. They close with the one that best meets their expectations. What do they expect...

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As the real estate market gets more competitive, agents must stand out.DENVER, October 20, 2021 -- If 91% of home buyers say they would use their real estate agent again, according to National Association of Realtors data, why do only 13% buy their next home from the same agent? The reason, accordin...

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