No matter what Joan Jett says, sometimes you do have to give a damn about a bad reputation — particularly if it’s your business’s reputation. A whopping 77% of customers read online reviews before sealing the deal. Here’s how to make sure your search results aren’t driving customers away. ...
It’s great to have a ton of data on your leads, customers, and business partners... but if you don’t know what to do with that data, you might as well not have it at all. That's why having a marketing CRM like Usherpa can help guide you on how build better relationships with your data. Here ar...
Never get forgotten with this CX ROADMAPBeing able to deliver an exceptional customer experience is the cornerstone of any successful business. If you’re good at your work, your customers should be walking away from their transaction with a smile on their face. But don’t worry — customers’ smiles do...
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